Refund policy

 

Glide Monitors – Returns & Refunds Policy

At Glide Monitors, we value our customers and stand behind the quality of our products. We’re not here to strong‑arm anyone — our goal is to protect both our customers and our business so we can continue to provide quality products at fair prices. Each case is assessed individually, and while we have strict guidelines in place, customer satisfaction remains our priority.

While we aim for you to be completely satisfied with your purchase, we understand that returns may sometimes be necessary. This policy is designed to be fair to both you and us, ensuring smooth and transparent handling of returns.

1. Return Eligibility

We strive to provide clear and accurate product information to help customers make informed decisions. If a return is requested due to a customer oversight—such as failure to review product specifications, compatibility requirements, or other key details noted on the product page—we reserve the right to decline the return request. In cases where a return is accepted under these circumstances, a mandatory restocking fee of $49 AUD will apply, provided the item meets all standard return conditions.

We kindly ask that customers double-check product details prior to purchase to avoid unnecessary costs and delays.

Customers may request a return within 30 calendar days of delivery, subject to the following:

  • Domestic Customers: You have 30 days from the date you receive your item to request a return.

  • International Customers (Outside USA):

    • For change‑of‑mind returns, customers are responsible for covering the return shipping fee and label to our USA or Chinese warehouse.

    • For defective or damaged products, we will troubleshoot with you via email. If confirmed faulty, we will arrange a replacement or refund at no cost.

Condition Requirements: Returned items must be unused, unopened, and in perfect condition, with no signs of handling or wear. The original packaging, accessories, labels, and protective films must be intact.

Proof of Purchase: A receipt or order confirmation is required for all returns.

If these conditions are not met:

  • A $49 AUD restocking fee will be deducted from the refund.

  • If the product is damaged or incomplete and unsuitable for resale, the return will be refused. In such cases, Glide Monitors reserves the right to recover costs associated with fulfilling the original order, including but not limited to:

    • Shipping and handling fees

    • Marketing expenses

    • Labour costs

2. Change‑of‑Mind Returns (USA)

  • Return Shipping: We do not cover shipping costs. The product should be in perfect condition and returned within 30 days.

  • Restocking Fee: If the product has been opened, shows signs of use, or requires reprocessing, a $49 AUD restocking fee will apply.

  • Non‑Returnable Situations: Items damaged, incomplete, or missing packaging will not be eligible for refund.

3. International Returns (Outside USA)

  • We do not cover shipping costs for international change‑of‑mind returns.

  • If the item arrives defective or damaged, we will troubleshoot remotely. If confirmed faulty, we will arrange a replacement at no cost.

4. How to Request a Return

  1. Contact Us: Email support@glidemonitors.com with your order number, reason for return, and photos/videos of the product and packaging.

  2. Approval: We will review your request and, if approved, provide return instructions.

  3. Return Timeframe: Approved returns must be shipped within 5 business days of receiving instructions. Returns shipped later may be voided.

5. Refund Process

  • Inspection: All returns are inspected upon arrival.

  • Approval: If approved based on the criteria in section 1, refunds will be processed to your original payment method within 10 business days.

  • Deductions: Restocking fees or missing component costs will be deducted where applicable.

6. Exchanges

  • Defective or damaged items will be replaced at no cost to you.

  • For change‑of‑mind exchanges. The same eligibility rules and restocking fees apply.

7. Non‑Returnable Items

  • Gift cards

  • Downloadable software products

  • Items missing accessories or packaging (unless faulty on arrival)

8. Late or Missing Refunds

If you haven’t received your refund after the stated processing time:

  1. Check with your bank or card provider.

  2. If it still hasn’t appeared after 15 business days from approval, contact us at support@glidemonitors.com.

9. Policy Agreement & Customer Responsibility

By purchasing from www.glidemonitors.com, you acknowledge that:

  • You are subject to the return requirements stated in this policy.

  • Failure to conduct pre‑purchase due diligence related to your specific needs, compatibility requirements, or intended use will be handled in accordance with this policy.

  • While we always aim to resolve issues fairly, returns outside these guidelines are at the discretion of Glide Monitors.