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Questions and answers

Will a Glide screen work with my laptop?

It depends on your laptop's ports, and each model needs different ones. Use the quick checker, or email support@glidemonitors.com with your laptop model and we'll tell you before you buy, even if the answer is no.

How do I know if a USB-C port carries video?

A USB-C port usually carries video if it has a screen symbol or a lightning-bolt symbol next to it. USB-C ports that only charge don't count. Your laptop's specs may also call it "DisplayPort Alt Mode" or Thunderbolt. Not sure? Email us your laptop model.

My USB-C port only charges. Can I use an HDMI adapter or a dock instead?

The S1 and Stack N2 can use your laptop's own HDMI port plus a USB-A port. The S2 Ultra and S3 can use 2 USB-A ports with their dual USB-A cable.

Which model should I get?

One extra screen: the S1 (14.1-inch) or the Stack N2 (16-inch). Two: the S2 (14.1-inch, fits 13 to 17.3-inch laptops) or the S2 Ultra (15.6-inch, fits 12 to 18.5-inch laptops). Three: the S3. The compare table shows the ports each one needs.

I have an 18-inch laptop. Which one fits?

The S2 Ultra. It fits laptops from 12 to 18.5 inches. The S1, S2 and S3 fit 13 to 17.3 inches.

Does it work with a MacBook?

The S1 and Stack N2 work with MacBooks with M chips (M1 to M4). The S3 and S2 Ultra work with M1 to M4 MacBooks after you install their driver, and the S2 Ultra with later Macs too. For the S2, or if you're not sure, email us your Mac model before you buy.

Does it work with a Surface Pro?

The S2 does not. The S2 Ultra, S3 and Stack N2 do. Ask us about the S1.

Does it work with a Chromebook, iPad or tablet?

The S1, S2 and Stack N2 work with iPads with USB-C, and the Stack N2 also works with Chromebooks. The S2 Ultra and S3 aren't for Chromebooks. For any other tablet or Chromebook, email us the model before you buy.

Do I need a driver?

The S1 and S2 need no driver. The Stack N2 needs no driver. The S2 Ultra and S3 need one: install it before you plug in.

Does it charge my laptop, or drain the battery?

It doesn't charge your laptop. It runs on your laptop's power, so your battery runs down faster while it's on. For a long session, keep your laptop plugged in. If your only USB-C port is also your charging port, you'll need a pass-through charging adapter.

Will it strain my laptop's hinge?

The S2 Ultra stands on its own kickstand behind your laptop and doesn't clip onto it.

Is it solid, or flimsy?

Weights: S1 1.06 kg, S2 1.66 kg, S2 Ultra 1.82 kg, S3 2.14 kg, Stack N2 800 g. If anything arrives damaged or faulty, email us and we'll fix it, replace it or refund it.

A screen isn't working. What do I do?

1) S2 Ultra or S3: install the driver first. 2) Check each cable is in a USB-C port that carries video (or HDMI, where your model uses it). 3) If a screen flickers, dims or won't turn on, your laptop may be short on power: plug your laptop into its charger, or plug the screen's power cable into a USB wall charger. On the S3, the top screen needs the power adapter if your port gives less than 10 W. 4) In your display settings, choose Extend. 5) Still stuck? Email support@glidemonitors.com with your order number, laptop model and a short video. We reply within 24 hours.

How long does shipping take?

Orders take 5 to 10 business days, with tracking. Shipping is free on every order.

My order is late. What do I do?

Check the tracking link in your shipping email, or use Track My Order on this site. If it hasn't arrived 10 business days after you ordered, email support@glidemonitors.com with your order number. We reply within 24 hours. We chase the courier for you. If it's lost, we send a new one or refund you in full.

Do I pay anything more on delivery?

We ship worldwide, and what you pay on delivery depends on your country. In the USA, we pay the import duty. In Australia, the price you see is the price you pay. In other countries, your country may charge import duties or taxes on delivery, and those are paid by you.

How can I pay?

Card, PayPal, Google Pay and Shop Pay instalments. Apple Pay at checkout.

Are the free gifts really free?

Yes. The Productivity eBook goes into your cart at $0.00 with every screen, kit or other accessory you order, and the travel case with every screen extender and with the Mobile Office Kit S2 Ultra, S3 and Stack N2 (the S1 and S2 kits already include one). You'll see them before you pay.

Can I return it?

Ask within 30 days of delivery. Returns must be unused and unopened, and fees and conditions apply: see the returns page. Faulty items are also covered by the Australian Consumer Law, with no 30-day limit.

What's the warranty?

1 year on the S1, S2, S2 Ultra and S3; 2 years on the Stack N2, on defects in materials or workmanship under normal use. It adds to your rights under the Australian Consumer Law.